1. LEGAL INFORMATIONS
The present general conditions of sale shall apply to every relations between IDHM S&B (whose head office is 38 rue de la Baronnière 44700 ORVAULT France, registered with R.C.S number 450 134 598), called the «seller », and the party placing the order («buyer » or « client »).
Accordingly, placing the order implies the entire agreemeent of the buyer to those general conditions of sale, excluding any other document such as flyers, brochures, or catalogs produced by the seller, which are for information only.
If the user of the website does not agree with the general terms of sale, he is requested not to use the services offered by the seller.
As such, any opposite condition raised by the buyer will be, in the absence of express acceptance, unenforceable to the seller regardless of when it may have been brought to his attention.
These terms and conditions may be amended at any time without notice from Savons & Bougies, the changes are then applicable to all orders placed after the modification.
2 . ORDERS AND PRODUCTS
An order is the purchase, by a client, of one or several products / services, from the seller, through the website https://sb-collection.com, by selecting desired products, recording delivery and billing information, selecting a way of delivery and payment, and paying the corresponding amount.
When the buyer confirms his order by clicking on the button « Confirm the order », he declares his acceptance of the purchase as well as all of the present general conditions of sale. As soon as the order is placed, a detailed acknowledgment of receipt will be sent to the client’s e-mail address. This acknowledgment of receipt is an acceptance of the order and validates the transaction.
The products proposed on http://www.sb-collection.com are compliant with the current french regulations and norms.
However, if a product were to be withdrawn from the market for any reason by the supplier, IDHM will stop the sale of the product as soon as possible. This action cannot in any case give a right to take legal action in favour of the client.
IDHM does its best to describe the essential characteristcs of said products on the products data sheets.
However, the information characterizing the products presented may be incomplete or may not meet the buyer/user’s expectations. Nevertheless, the buyer/user can send a e-mail to firstname.lastname@example.org to ask for further informations about any product displayed on the website before purchasing. The choice and purchase of a product are the responsability of the buyer.
The seller shall not be liable for any direct or indirect damage resulting from inappropriate use or storage of the products.
Product offers are valid within available stocks. Should a product be unavailable, it shall never engage IDHM's responsability. It does not open any right to compensations for the client. In case of stock shortage, IDHM shall inform the client via e-mail as soon as possible and offer either a refund, an exchange with a similar product, or a voucher to be used on a later purchase.
If the Customer opts for a refund, IDHM will endeavor to refund the Customer within 30 days from the date on which IDHM informed the customer of the unavailability of the product.
IDHM reserves the right to cancel any order from a customer with whom there is a dispute over the payment of a previous order or deemed to be risky or fraudulent.
The prices are therefore shown net in euros, excluding contribution to shipping costs, possible treatment costs and specific packaging costs. A detailed order form will accompany the delivery of your package.
4. SHIPPING COSTS
Shipping costs are searchable.
5. DELIVERY TIME
The goods are shipped after verification of banking information and collection. The maximum preparation time is 8 working days. The delivery varies according to the places of destination. It takes 2 to 4 working days in metropolitan France.
The delivery is made to the address that the buyer has indicated when ordering. It is his responsibility to provide all the details necessary for the proper delivery of the package. The delivery times are only indicative and correspond to the processing time and delivery time indicated by the carrier for each country depending on the choice of service.
The products ordered are payable in full to IDHM, as soon as your purchase order is issued on the website by one of the following payment methods:
by check, transfer, secure payment by card. Payment in three installments is accepted for orders over 300 euros HT.
Any order paid by check will only be processed upon receipt of the payment method. Availability and shipping times are to be recalculated from the date of receipt of the means of payment. Your order will be canceled, if within 15 days of the registration of your order, the payment has not reached us.
7. TRANSPORT AND ACCOUNTABILITY
The risks will be borne by the customer from the date on which the products ordered have left the premises of the seller.
The goods travel at your expense, risk and peril. You must therefore check your package at the time of delivery and make reservations if necessary, on the delivery note provided by the carrier and in any case by advising by registered letter IDHM within three days of receipt of the package .
Please remember that the mention « subject to unpacking » contains no description and has no legal value.
8. RETURN OF THE PRODUCT
Any return of product, that intervenes under the amicable settlement of a claim or any other reason will have to be the object of a formal agreement between the purchaser and the salesman. If the product has been received and if it meets the conditions required to obtain a refund (complete product, packaged and in perfect condition for resale), the refund will be made within 30 days, on the bank account of settlement or via the emission of a voucher usable on a next order upon receipt of the product. The shipping costs will be borne by the buyer.
Packages sent by IDHM and not received by the buyer are returned by the service.
9. RESERVATION OF PROPERTY
Until actual and full payment of the price, IDHM remains the owner of the goods sold.
By using the website created by IDHM, which is the holder of all the related intellectual property rights, the customer is prohibited from copying or downloading all or part of its content, unless prior and express authorization of IDHM.
We respect the strictly confidential aspect of the information that is transmitted to us when opening an account. Personal information is used solely for the purposes of business, management and to better know and serve our customers.
A complete charter for the use of personnal data is available « Here »
If you have any questions or concerns, do not hesitate to contact us.