Shipping options and delay
Shipping Delay :
- Preparation : orders are sent within 6 working days.
- Transportation time : in mailand France, the delay is 1 to 4 days.
- For a faster shipping, or any questions, please contact us : +33 2 51 80 95 89
Shipping options :
- Orders weighting less than 20 kilos are usually sent via Colissimo (48h).
- Larger or heavier orders are sent on skip via carrier.
Please follow the following procedure when receiving your order :
- While the delivery man is still present, and before signing the delivery slip, check the state of the package. Check also if it seems coherent with your order.
- If your package is on a skid, please verify it hasn't been undone. If that is the case, verify all the goods.
- If you note damages, you MUST write DETAILED reserves and observations on the delivery slip and warn us within 24h hours :
- number of packages and state of the conitionning : torn, wet, skip un-wrapped, adhesive tape opened, ...
- reference(s) et number of broken or damaged pieces …
- missing packages : number, reference, …
- Our merchandise is always transported at recipient's risk.
- We remind you that the mention "depending on un-wrapping" ISN'T LEGALLY RECOGNIZED. We won't be able to help you if no clear observation is mentionned on the delivery slip.